Shipping & Policies


DOMESTIC US SHIPPING:

We ship USPS First Class or Priority Mail to the address on file at checkout.

Please allow 2-3 weeks for your order to be processed, as items are print to order.
Delivery can take on average between 3-14 days after items have been sent out, as processing times differ per your local post office.  

We are not responsible for packages lost or damaged in the mail. 
If you have an issue with receiving or not receiving your item, please contact USPS for assistance or to file a claim.

INTERNATIONAL SHIPPING:

International packages will be shipped INT'L First Class or Priority mail, unless otherwise specified, & can take up to 6+ weeks to arrive. We are not responsible for packages held at boarders or shipping locations.
Customs forms will never be falsified & items will never be marked as a "gift".
You are responsible for any and all customs fees &/or Value Added Tax that may apply to your order.

*We know that shipping prices for International orders are high, but please know that US Shipping rates increase every few months and the cost is out of our hands. It's not fun for us to have to buy $20 shipping labels either, but we appreciate you wanting to support small business globally!

EXCHANGES + RETURNS:  

We do not accept returns, exchanges only. To be eligible for an exchange, your item must be unused and in the same condition that you received it. We only replace items if they are defective within 7 days of delivery, & are unwashed/unworn.
If you need to make an exchange please first send us an email to arrowfolk@gmail.com, then send your item to:
1565 3rd St NW Salem, OR 97304 after you receive a response.

Sale items:
Only regular priced items may be exchanged. Clearance items are not eligible for exchange.

Shipping:
You will be responsible for paying for your own shipping costs for exchanging your non-defective item. Original shipping costs are non-refundable or transferable. If you happen to receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $40, we suggest using a trackable shipping service or purchasing shipping insurance.


*To avoid having to make an exchange and paying extra, please contact us with any and all questions! Please also remember, most shirts are true to size, but because they are all 100% cotton or a cotton blend, allow for some slight shrinkage - sizing up for children is always a safe bet.
We do our best to ensure all items are what is pictured, but because our items are printed in small batches by hand, not commercially, there may be slight differences in the prints and colors.

PRINT-TO-ORDER:

Approximate time frame for print to order items to ship is 2-3 weeks after your order has been placed.

If you purchase a ready-to-ship item along with a print-to-order item, your items will ship together once the print-to-order item is ready. 


Thank you for your business!
We appreciate you & are open to any & all inquiries.

Courtney
Owner/Operator
arrowfolk@gmail.com